- Large items ship by freight truck with curbside delivery, unless a loading dock is available. Liftgate service is not included.
- The customer is responsible for unloading. A forklift is recommended, especially for commercial play systems and shade structures, which can be very large and heavy.
- Many crates and pallets can be taken apart and unloaded by hand, but this takes longer. If unloading goes beyond the carrier's free unloading time (usually 2 to 3 hours), the carrier may charge detention fees, which are the customer's responsibility.
- Once your order ships, we will email you tracking details and unloading instructions.
- Please inspect your shipment before signing, and note any visible damage or missing pieces on the delivery receipt.
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