Refund policy
1. Overview
Return Window: 30 calendar days from delivery.
Product Condition: Change-of-mind returns must be new, unused, undamaged, and in their original packaging with all tags, manuals, parts, and accessories included. Different conditions apply to defective, damaged, or incorrect items.
Return Method: Returns must be sent by mail using a trackable carrier. Products originally delivered by LTL freight must be returned through an approved freight carrier.
Return Shipping Cost: Customers pay return shipping for change-of-mind returns. Venture Recreation pays return shipping for approved defective, damaged, or incorrect-item returns.
Restocking Fee: A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective, damaged, or incorrect items.
Refund Processing Time: Within 7 business days after the returned product is received and inspected.
Refund Method: Original payment method.
Exchanges: Available for defective, damaged, or incorrect items, subject to availability.
2. Scope
This Return and Refund Policy applies to eligible purchases made through venturerecreation.com and delivered within the United States.
Venture Recreation is operated by LAS ENTERPRISES LLC, a registered business in the United States.
3. Return Eligibility
We accept eligible returns for both defective and non-defective products.
3.1 Change-of-Mind Returns
To qualify for a change-of-mind return:
- You must contact us within 30 calendar days after delivery.
- The product must be new, unused, undamaged, and in the same condition in which it was delivered.
- The product must be returned in its original packaging with all tags, manuals, accessories, parts, and promotional items included.
- You must provide your order number, receipt, or other proof of purchase.
Approved change-of-mind returns are subject to a 25% restocking fee, which will be deducted from the product refund. The customer is responsible for all return shipping or freight costs.
3.2 Defective, Damaged, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 30 calendar days after delivery.
Please provide your order number and clear photos or videos showing the item, packaging, shipping label, damage, defect, or incorrect product.
Products may be opened or reasonably handled to identify a defect or delivery-related damage. This coverage does not apply to damage caused after delivery by misuse, improper installation, unauthorized modifications, accidents, normal wear, or failure to follow the manufacturer’s instructions.
For an approved claim, Venture Recreation will provide or arrange prepaid return shipping and offer:
- A replacement at no additional cost, subject to availability; or
- A full refund to the original payment method.
No restocking fee applies to approved defective, damaged, or incorrect-item returns.
4. How to Start a Return
Do not send a product back before receiving return instructions from Venture Recreation.
To start a return:
- Email support@venturerecreation.com or call +1 (321) 204-0848 within 30 calendar days after delivery.
- Provide your name, order number, product name, reason for the return, and any requested photos or videos.
- Wait for our return instructions and Return Merchandise Authorization number, if applicable.
- Securely package the product with all included parts, accessories, manuals, documents, and promotional items.
- Ship the authorized return using the method stated in the return instructions. Unless we approve another deadline in writing, the return must be handed to the carrier within 30 calendar days after authorization.
Returns sent without authorization or to an address not provided in our return instructions may be refused.
5. Return Shipping
5.1 Standard Products
Standard products must be returned by mail using a trackable carrier. Keep the tracking number and shipping receipt until your return has been completed.
For change-of-mind returns, the customer is responsible for purchasing and paying for return shipping. Venture Recreation is not responsible for change-of-mind returns lost or damaged while being shipped back.
For approved defective, damaged, or incorrect-item returns, Venture Recreation will provide a prepaid return label or otherwise arrange and pay for return shipping.
5.2 Large or Freight Products
Products originally delivered by LTL freight must be returned through an approved freight carrier.
Contact Venture Recreation before arranging freight so we can provide the correct return address and handling instructions.
For change-of-mind freight returns, the customer is responsible for the return freight cost.
For approved defective, damaged, or incorrect-item returns, Venture Recreation will arrange and cover the return freight cost.
6. Refunds
After receiving the returned product, we will inspect it to confirm that it meets the conditions of this policy. We will notify you by email when your return has been approved or rejected.
Approved refunds will be issued to the original payment method within 7 business days after the returned product is received and inspected.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
For approved change-of-mind returns, the refund will equal the eligible product amount minus the 25% restocking fee. The customer remains responsible for return shipping or freight costs.
Approved defective, damaged, or incorrect-item returns receive a full refund without a restocking fee or return shipping deduction.
Products that do not meet the stated return conditions may be rejected and returned to the customer at the customer’s expense, except where applicable law requires otherwise.
7. Exchanges
We accept exchanges for products that arrive defective, damaged, or incorrect.
Replacement products are subject to availability. If a replacement is unavailable, we will issue a full refund to the original payment method.
We do not provide direct exchanges for change-of-mind returns. Customers may complete an approved return and place a new order for the preferred product.
8. Incorrect Product Received
If you receive a product different from what you ordered, contact us within 30 calendar days after delivery.
Venture Recreation will provide return instructions, cover the return shipping cost, and offer either the correct replacement at no additional cost or a full refund.
9. Product Never Arrived
If your order does not arrive by the estimated delivery date, contact us at support@venturerecreation.com.
We will investigate the shipment with the carrier. If the carrier confirms that the order was lost, we will provide a replacement at no additional cost or issue a full refund to the original payment method.
10. Order Cancellation
10.1 Before Shipment
You may request a full cancellation refund by contacting us within 24 hours after placing the order and before the order has shipped or entered fulfillment.
A cancellation is not confirmed until Venture Recreation confirms it by email.
10.2 After Shipment
Orders that have shipped or entered fulfillment cannot be canceled.
After delivery, you may request a return under this policy. Returns caused by a change of mind are subject to the 25% restocking fee and customer-paid return shipping.
11. Non-Returnable Products
The following products are not eligible for change-of-mind returns:
- Custom or personalized products.
- Products clearly marked “Final Sale” on the product page before purchase.
These exclusions do not remove available remedies for products that arrive damaged, defective, or incorrect, or any rights that cannot legally be excluded.
12. Return and Refund Timelines
Return Request Window: Within 30 calendar days after delivery.
Damaged, Defective, or Incorrect Item Reporting: Within 30 calendar days after delivery.
Authorized Return Shipping: Within 30 calendar days after receiving return authorization, unless otherwise approved in writing.
Refund Processing: Within 7 business days after the returned product is received and inspected.
13. Contact Information
For return, refund, exchange, or cancellation assistance, contact:
Venture Recreation
Operated by LAS ENTERPRISES LLC
Email: support@venturerecreation.com
Phone: +1 (321) 204-0848
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Business Address: 7910 Westminster Abbey Blvd, Orlando, FL 32835, United States
Do not send returns to the business address unless our Customer Service team confirms it as the authorized return address. The correct return location will be provided in your return instructions.
14. Legal Rights
This Return and Refund Policy does not limit any non-waivable rights or remedies available under applicable law.