FAQs
Are your products new or refurbished?
All of our products are brand-new and sourced through authorized distribution channels. We don't carry used, refurbished, or gray-market items.
Venture Recreation is an independent multi-brand retailer. Products are sourced from manufacturers and established distribution partners.
Do your products come with a warranty?
Yes, our products are covered under the manufacturer's warranty. Coverage varies by brand and product, so check the individual listing for specifics. For warranty claim assistance, email us at support@venturerecreation.com and we'll walk you through the process.
Do you offer freight shipping for large equipment?
We only ship large or heavy items via LTL freight. Freight costs are either included in the listed price or clearly noted on the product page. We'll reach out to schedule a delivery appointment and share tracking info once your order ships.
Can I return a product if I change my mind?
Yes. We accept returns within 30 days of delivery for items in original, unused condition. A 25% restocking fee applies, and return shipping for large items is the customer's responsibility. See our full Return and Refund Policy for details.
Who do I contact for support?
Reach our team by email at support@venturerecreation.com or by phone at +1 (321) 204-0848, Monday through Friday, 9:00 AM – 5:00 PM EST. We typically respond within one business day.
When will my order ship and arrive?
Most orders ship within 1–2 business days, sometimes even the same day. Delivery generally takes 3 to 7 business days. For items with a longer lead time, we'll reach out by email or phone to confirm before moving forward — and if the timeline doesn't suit you, we'll issue a full refund.
What payment options do you accept?
We accept the following major credit and debit cards: Visa, Mastercard, American Express, Diners Club, and Discover. We also accept the following secure and convenient digital payment options: Shop Pay, Apple Pay, Google Pay, and PayPal Wallet.
What's your return policy?
We offer a 30-day return window. Non-defective returns carry a 25% restocking fee, with return shipping covered by the customer. Defective or damaged items are handled at no extra cost. See our Return Policy for the full details.
Can I cancel my order?
Yes, reach out to us within 24 hours of placing your order. We'll cancel it before it ships, as long as it hasn't already entered fulfillment. Cancellations made within this window are completely free — no cancellation fee, no restocking fee. Reach out as soon as possible at support@venturerecreation.com.
What if something arrives damaged?
If you notice damage to the packaging at delivery, note it before signing. If you can't check the contents right then, write "possible damage" on the delivery receipt. If you discover damage after opening the box, take photos and email them to support@venturerecreation.com — we'll set up a replacement or return promptly.
How do I place an order?
Online orders are easy: add the item to your cart and follow the checkout steps. Prefer ordering by phone? Call +1 (321) 204-0848 and we'll help you through it and confirm the details right away.
How will I know when my order ships?
You'll get a confirmation email right after purchase, then a shipping notice with tracking info once it's on the way. If an item is unavailable or backordered, we'll reach out within one business day.
Will I get an email confirmation?
Yes, a confirmation email is sent as soon as your order is placed. Just be sure your email address is entered correctly at checkout.
Do you charge sales tax?
That depends on your shipping state and our current tax obligations. Any sales tax that applies will show up at checkout before you finalize your purchase.
Can I make changes to my order after placing it?
Yes, as long as it hasn't shipped yet. Email support@venturerecreation.com with your requested change. If there's a price difference, we'll refund you or send an updated invoice.
Do you ship internationally?
Right now we only ship within the United States. International shipping isn't available at this time.
What about large freight items?
Larger items like playground structures, swing sets, arcade machines, and park furnishings ship via freight carrier with curbside delivery. Our team or the carrier will reach out to schedule a delivery window, so make sure your phone number is correct at checkout. White-glove or inside delivery isn't included.
COMPANY INFORMATION
Venture Recreation is operated by LAS ENTERPRISES LLC, a registered business in the United States.
Phone : +1 (321) 204-0848
Email : support@venturerecreation.com
Address :7910 Westminster Abbey Blvd, Orlando, FL 32835